Refund Policy

Our terms for refunds

1. Introduction

This Refund Policy outlines the terms under which refunds may be granted for purchases made through AyseEarth.com.

Due to the nature of the products and services offered, refund eligibility may vary depending on whether the purchase relates to digital products or services.

By completing a purchase, you agree to this Refund Policy.

2. Digital Products (Ebooks and Downloads)

2.1 General Policy

All digital products, including ebooks and downloadable materials, are non-refundable once the purchase has been completed.

Due to the immediate access and downloadable nature of these products, it is not possible to return them after delivery.

2.2 Merchant of Record

All digital product transactions are processed through Lemon Squeezy, which acts as the Merchant of Record.

This means:

  • Lemon Squeezy is the legal seller of digital products
  • Refunds, when applicable, are processed in accordance with Lemon Squeezy’s policies
  • Any refund requests may be handled through Lemon Squeezy’s system

2.3 Exceptions

Refunds for digital products may be considered in limited circumstances, such as:

  • Duplicate purchases
  • Technical issues preventing access or download
  • Incorrect product delivered

Requests must be submitted within a reasonable time after purchase.

3. Coaching Services

3.1 Nature of Services

Coaching services are personalized and time-based. Once a session has been delivered, it is considered fulfilled.

3.2 Refunds for Services

Unless otherwise agreed in writing:

  • Completed coaching sessions are non-refundable
  • Missed sessions without prior notice are non-refundable

3.3 Cancellations and Rescheduling

Clients may request to reschedule a session if they provide reasonable notice.

Recommended policy:

  • At least 24 hours’ notice for rescheduling
  • Requests made with insufficient notice may result in loss of the session

The company reserves the right to determine what constitutes reasonable notice.

3.4 Exceptional Circumstances

Refunds or rescheduling may be considered in exceptional cases, including:

  • Technical issues that prevent the session from taking place
  • Emergencies or unforeseen circumstances

Such cases will be evaluated individually.

4. Payment Processing

4.1 Digital Products

Refunds for digital products are processed through Lemon Squeezy.

4.2 Services

Refunds for services are processed through the original payment method, including:

  • Stripe
  • Bank transfer

Processing times may vary depending on the payment provider.

5. Chargebacks and Disputes

Customers are encouraged to contact us directly before initiating a chargeback or payment dispute.

Unjustified chargebacks may result in:

  • Suspension of access to digital products
  • Refusal of future services

6. Contact

If you have any questions or wish to request a refund, please contact us through the contact details provided on this website.

Please include:

  • Your name
  • Purchase details
  • Reason for the request

7. Changes to This Policy

This Refund Policy may be updated at any time without prior notice.

The latest version will always be available on this page.